Here at Reflections Dental Centre, your safety has always been our top priority even before COVID-19. In response to the novel coronavirus, we have gone above and beyond government regulations to try to provide the safest possible environment for our patients and our staff. In addition to our already rigorous infection control practices, we have implemented new cleaning and social distancing protocols, health screening procedures, and invested over $20,000 in new equipment, PPE and technology.

Doing Our Best to Keep You Safe During COVID-19

Here at Reflections Dental Centre we are going above & beyond government regulations to give you the best dental care in the safest possible environment during the COVID-19 pandemic. In addition to our already vigorous disinfecting routines we have added some additional equipment that you may notice:




Hypochlorous acid (HOCl) is the most effective disinfectant in the chlorine family available in dilute solution. It is suggested that HOCl is 80 to 120 times more efficacious than sodium hypochlorite (bleach). HOCl can be generated using water, salt and vinegar and electrolizing it. HOCl is currently on the EPA list as effective against the human coronavirus and considered safe in and on food, dairy and potable water.


An additional attachment to our High Volume Evacuation (HVE) lines that further reduce aerosols at source; used if significant ultrasonic instrumentation is required during your dental cleaning.


In an effort to keep our staff and other patients like yourself safe, we ask that you take the time to read through our new procedures before you visit our office.  If you have any questions, we are happy to assist you.

  • Roughly 24-48 hours before your appointment, you will be asked screening questions related to your health and possible exposure to COVID-19. This ideally will be done by email. Please ensure that we have your email address and that it is up to date.
  • When you arrive in the parking lot, we ask you to stay in your vehicle and notify us of your arrival by phone. Our office phone number is 250-860-3427. When we are ready for your appointment, we will notify you by phone to come up, thereby minimizing time in the reception area.
  • When you arrive in the reception area, you will be asked to sanitize your hands and have your temperature taken
  • While in the reception area you will need to sign a consent form going over COVID-19 risks, and attesting to your health status
  • Please come alone. If you are a caregiver, parent, or driver and must wait in the reception area for someone we ask that you bring your own mask (can be a cloth mask) & wear it. You will also be required to sanitize your hands and maintain proper social distancing (2 meters / 6 feet).  Non patients are required to provide a name and phone number as per BCCDC recommendations for contact tracing purposes. If you can wait outside or in your car, we ask that you do so. We will contact you when treatment is complete if you need to assist the patient.
  • We ask that you use the washroom at home or at your workplace before your appointment, and with that in mind we ask that you avoid caffeine before your appointment to minimize the chance of having to use the restroom during your appointment.
  • Please take all personal belongings into the treatment room with you. We ask that you wait for direction before placing anything on hooks or counters.
  • Come being prepared to pay with plastic. To minimize contact and cross-contamination in our reception area, we are discouraging the use of cash or cheques. As our costs to deliver dentistry safely have increased significantly, we ask for your help by using debit whenever possible instead of credit.
  • If you develop symptoms of COVID-19 in the 2 weeks following your appointment, notify us immediately.

We thank you for your cooperation. With your help we can make this a safe experience for everyone.


In an effort to keep our staff and other patients like yourself safe, we ask that you take the time to read through and answer this questionnaire before you visit our office. For the safety of all concerned, answering of this form is mandatory before you can be seen in the office. Thank you for your understanding.

  1. Do you or have you had any flu-like symptoms in the last 14 days?
  • Cough
  • Shortness of Breath
  • Fever/Chills
  • New loss of taste or smell
  • Or at least two of these symptoms:
    • Repeated shaking
    • Fatigue
    • Runny nose
    • Sneezing
    • Post-nasal drip
    • Sinusitis
    • Muscle aches
    • Vomiting
    • Headache
    • Sore throat
    • Malaise (general sense of feeling unwell)
    • Nausea
    • Diarrhea
    • Swollen or red toes
  1. Are you awaiting results of a lab test for COVID-19?
  2. Have you tested positive for COVID-19? When?
  3. Have you or a family member previously been asked to self-isolate or self-quarantine in the past 14 days?
  4. Have you had close contact to an individual diagnosed with COVID-19 infection in the past 14 days?
  5. Have you traveled in the past 14 days to a region with high rates of COVID-19 disease activity?

If you answered yes to any of the above questions, please call the office immediately.

When you arrive at the office, you will be asked to sign a form attesting to these answers.

If you are at risk for severe COVID-19, you should consider delaying your appointment.

Patients considered high risk for severe COVID-19 include those with pre-existing conditions such as serious respiratory disease, serious heart conditions, immunocompromised conditions, severe obesity, diabetes, chronic kidney disease or those undergoing dialysis, and liver disease; pregnant patients; and patients who are 70 years and over. If you belong to one of these categories, and your dental need is not urgent, please let us know as we have set aside times and dates for those who are concerned. Also remember that dental disease left untreated can also be life threatening in severe cases. If unsure, please ask. Dental exams are low risk and should be done to rule out any more serious problems.


If you have any questions about any of our COVID protocols or would like to book an appointment, we are happy to help.